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Basic Knowledge

Before buying on the Internet, we recommend you to verify the identity of the online shop. To do it, in the first section of this page you will find more information to identify the trader. In the following sections, you will find some guidelines regarding guarantees, delivery times, general conditions and possible unfair clauses. In addition, there is important information related to misleading advertising, credit card payments and other usefull tips to take into consideration when buying online. In any case, the information we include in this section is only for guidance and we recommend consulting the Spanish Legislation and the European Legal Framework.

Moreover, the Spanish Agency for Consumer Affairs, Food Safety and Nutrition (AECOSAN) offers some guidelines, which include information on consumers’ rights and duties and where to obtain more information or seek for enforcement if you consider these rights have not been respected.

1. Identification of the trade in which we buy

In order to have more information about where we buy, Internet traders are obliged to offer the following free, permanent, direct and easy visible pieces of information to the users and competent institutions:

  • Information of the Mercantile Register Office where it is inscribed
  • Fiscal Identification number
  • Name or company name
  • Entrepreneur identity including its commercial name
  • A complete address in which the entrepreneur is established and a telephone, fax number and email, where applicable, to facilitate a quick and effective communication between the user/consumer and the trader
  • If different from the above information, the full address of the trader’s headquarters and, when applicable, the entrepreneur’s on whose behalf he/she is acting, where the user/consumer can address the complaints
  • The existence of codes of conduct and the way to access to them when appropriate


2. Online advertising

Sending advertising communications or offers via e-mail, or any other electronic means, is forbidden without the previous users’ authorisation.

If the client has to facilitate an e-mail during the contract or subscription process, and the trader pretends to use it afterwards to send commercial communications, the client should be informed of this intention and request for the authorisation.

The user could cancel at any time this given assent with a simple notification to the sender. For that purpose, the traders should make available a simple and free procedure, accessible online, that allows the user to withdraw the given acceptance. The consumer must be informed in each commercial communication in order to be able to deny its reception.

Any electronic commercial communication should be clearly identifiable as such and should indicate who the final responsible is (natural or legal person). In the case of communications via electronic means, they must include the word «advertising» at the beginning of the message.

Moreover, in the case of promotional offers of discounts, gifts or prizes, and promotional games and contests, the trader must ensure that all of them are clearly identified and that the conditions to access and, when appropriate, participate are clearly and unambiguously expressed.

The offer, promotion and advertising of goods or services will adjust to its nature, characteristics, utility or purpose, and to the legal or economic conditions of its commercialisation.

3. Online purchase

The contracts concluded by electronic means will be valid with the buyer’s and the seller’s transaction consent, without requiring previous agreement on the electronic resources used between both parties. Where it is required that a contract should be in writing, or any written information related to it, the contract in electronic format will be valid and also may be used as a proof of purchase, and should be kept safe and used as any other proof of purchase.

The above mentioned will not be enough in certain cases, as for example when the Law demands certain public documents or some jurisdiction institutions intervention (as notaries, property or mercantile registrars, public authorities). These agreements will be assessed under their specific legal framework.

Before the consumer is bound by a distance or off-premises contract, or any corresponding offer, the trader shall provide the consumer with the following information in a free, clear and comprehensible manner:

  • The main characteristics of the goods or services, to the extent appropriate to the medium and to the goods or services.
  • The identity of the trader, including commercial/business name.
  • The geographical address at which the entrepreneur is established and its telephone number, fax number and e-mail address, where available, so that the consumer can contact the trader quickly and communicate with him efficiently and, where applicable, the geographical address and identity of the trader on whose behalf it is acting.
  • The total price of the goods or services inclusive of taxes, or where the nature of the goods or services is such that the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated, as well as, where applicable, all additional freight, delivery or postal charges and any other costs or, where those charges cannot reasonably be calculated in advance, the fact that such additional charges may be payable. In the case of a contract of indeterminate duration or a subscription contract, the total price shall include the total costs per billing period. Where such contracts are charged at a fixed rate, the total price shall also mean the total monthly costs. Where the total costs cannot be reasonably calculated in advance, the manner in which the price is to be calculated shall be provided.
  • The cost of using the means of distance communication for the conclusion of the contract where that cost is calculated other than at the basic rate.
  • The arrangements for payment, delivery, performance, the time by which the trader undertakes to deliver the goods or to perform the services and, where applicable, the trader’s complaint handling policy.
  • The language or languages in which the contract can be formalised, when it is not the same used for providing pre-contract information.
  • If it is the case, a withdrawal right procedure, conditions, terms, duration and its application form.
  • Where applicable, the indication that the consumer and user will have to bear the cost of returning the good in case of withdrawal, and for distance contracts where goods that by their nature cannot normally be returned via post service, the cost of returning them.
  • In those situations where the right of withdrawal does not apply, a clear indication stating that fact or, where applicable, the circumstances under which the consumer loses his or her right of withdrawal.
  • A reminder of the existence of a legal guarantee of conformity for goods.
  • Where applicable, the existence and the conditions of after-sale customer assistance, after-sales services and commercial guarantees.
  • The existence of relevant codes of conduct and how copies of them can be obtained, where applicable.
  • The duration of the contract, where applicable, or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the contract.
  • Where applicable, the minimum duration of the consumer’s obligations under the contract.
  • Where applicable, the existence and the conditions of deposits or other financial guarantees to be paid or provided by the consumer at the request of the entrepreneur.
  • Where applicable, the functionality, including applicable technical protection measures, of digital content.
  • Where applicable, any relevant interoperability of digital content with hardware and software that the trader is aware of or can reasonably be expected to have been aware of.
  • Where applicable, the possibility of having recourse to an out-of-court complaint and redress mechanism, to which the trader is subject, and the methods for having access to it.

Once the contract has been concluded, the entrepreneur must confirm the reception of the consumer acceptance, providing to the consumer:

  • The information above mentioned in paper or other durable medium. This information must be legible and redacted at least in Spanish and in clear and comprehensive terms.
  • A copy of the signed contract or its confirmation in paper or, if the consumer agrees, in other durable medium including, where applicable, the consumer’s prior express acceptance and its acknowledgement of the loss of the right of withdrawal.

The understanding of acceptance reception and its confirmation occurs when the buyer and the seller are aware and have proof of it.
Those contract concluded by electronic means are presumed to be celebrated where the consumer has their habitual residence.
Supply and service contracts with an undetermined duration should explicitly state the procedure to end the agreement by the consumer. Unless otherwise was agreed between both parties, the seller should complete the delivery in a maximum period of 30 calendar days from the contract conclusion.

4. Basic consumers and users rights

The basic rights for consumers and users are the followings:

  • The protection against risks to their health and security.
  • The protection of their legitimate economic and social interest, in particular, against unfair commercial practices and the inclusion of abusive clauses in the contracts.
  • The compensation for any damage and reparation of the harms/losses suffered.
  • The proper information about the different goods and services, and the explanation and dissemination to raise awareness on their adequate use, consumption or enjoyment.

The legitimate economic and social interests of the consumers and users must be respected, and any previous withdrawal of the consumers’ rights will be considered void.

The policy of verification, claims, warranty and withdrawal fixed in the contract shall allow the consumer to verify the nature, characteristics, conditions and use or purpose of the goods or service. It should also allow to effectively claiming in case of malfunction, defect or deterioration; to enjoy the guarantees of quality or performance offered, and get a fair reimbursement according to the market price of the good or service, as a whole or in part, in the event of non-compliance or defective performance. The refund of the price paid will be total in case of non-compliance of the product with the contract.

The information and client services offices of Internet businesses should ensure that the client has a proof of the claims and complaints raised. Even if these services use telephonic or mail assistance, they must ensure a direct and personal attention, beyond the possibility of using other complementary resources.

Before signing a contract, the trader should provide, in a clear, comprehensive and adapted to the circumstances way, relevant, truthful and enough information on the terms and conditions of the agreement, in particular, about its legal and economic conditions and about the goods and services contracted.

The content of the offer, promotion or advertising, the features of the goods and services, and the conditions and guarantees offered might be required by the client even if they were not explicitly indicated in the contract document or in the receipt received. In that sense, it is recommended to save the pages that contain all the information related to the product or service ordered. If the contract has any clause more beneficial to the consumer, those will prevail over the content of the offer, promotion or advertising.

In the case of omission of relevant pre-contractual information, the agreements will be considered, in accordance with the principle of good faith, of a benefit for the consumers.

5. The right of the consumer to be able twithdraw from a contract

The right of withdrawal is the faculty given to the consumer to render the contract void, by notifying the trader in the period established to execute this right, with no need to justify its decision and without any penalty. The maximum time to exercise this right of withdrawal is fourteen calendar days since the day the product was delivered or the day of the conclusion of the agreement, in case of a service provision.

The clauses that impose a penalty on the client for the exercise of its right of withdrawal will be void and null.

The lack of the above mentioned information implies that the withdrawal period will end twelve months later of the expiration date of the initial withdrawal period. If the entrepreneur has facilitated to the consumer and user the information on the withdrawal period in twelve months from the beginning of the initial withdrawal period, the time would expire in fourteen calendar days since the consumer and user receives the information.

The withdrawal time limit shall be deemed to have been complied with if the consumer returns the goods before the end of the fourteen calendar days allowed.

When the right of withdrawal exists, the trader must facilitate the conditions, due time and procedures, as well as the application form to make the exercise of this right effective. The refund should be made without undue delay and, in any case, before the fourteen calendar days considered from the date that the consumer has informed the decision of withdrawal are over.

In the case of withdrawal, all payments made shall be reimbursed, including the cost of delivery (corresponding to an ordinary sending). The refund will use the same mechanism used to make the payment by the consumer effective, unless otherwise indicated in advance. The consumer shall only be charged for the direct cost of returning the goods unless the trader has agreed to bear that cost or if the consumer was not informed that it was its responsibility.

The right of withdrawal shall not apply as regards the following:

  • The service contracts after the service has been fully performed, if the performance began with the consumer’s prior express consent, and with the acknowledgement that the consumer would lose its right of withdrawal once the contract had been fully performed by the entrepreneur;
  • The supply of goods or services whose price depends on fluctuations in the financial market outside the trader's control, which may occur during the withdrawal period.
  • The supply of goods made to the consumer's specifications or clearly personalized.
  • The supply of goods which are liable to deteriorate or expire rapidly.
  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader.
  • Contracts where the consumer and user has specifically requested the entrepreneur a visit to undertake urgent repairs or maintenance; if during the visit the entrepreneur undertakes additional services specifically requested by the consumer or provides goods other than replacement parts necessarily used in performing the maintenance or repair, the right of withdrawal should apply to those additional services or goods.
  • The supply of sealed audio or video recordings or sealed computer software which were unsealed by the consumer and user after delivery.
  • The supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
  • The contracts concluded at a public auction.
  • The provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and its acknowledgement that will consequently lose its right of withdrawal.

6. General terms and conditions

General terms and conditions must have the following characteristics:

  • Concreteness, clarity and simplicity in the drafting, with the possibility of immediate understanding, without forwarding to other texts or documents that are not provided previously or simultaneously at the conclusion of the contract, which, in any case, should have an explicit reference in the contractual document.
  • Accessibility and readability, allowing the consumers and users to be aware of their existence and content prior to the celebration of the contract.
  • Good faith and fair balance between the rights and obligations of the parties, which in any event excludes the use of unfair terms.

The seller will send an immediate confirmation of the contract made in writing to the customer or, unless the consumer express an objection, in any durable medium appropriate to the technique of distance communication used, and which will contain all the terms of the contract.
When there is a contradiction between the general and the particular conditions specifically provided for this contract, these last ones will prevail, unless the general conditions are most beneficial to the consumer and user. Any doubt about the interpretation of unintelligible general conditions shall be resolved in favour of the buyer.

7. Unfair terms

A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer.

Unfair terms are null and void and have no effect.

Clauses linking any aspect of the contract to the seller’s will be regarded as unfair, as for example:

  • The clauses that reserve for the vendor an unreasonably long or inadequately specified period of time for delivery of the product or service, or subject to the will of the entrepreneur.
  • The clauses that plan to automatically extend a fixed-term contract if the consumer does not indicate otherwise, setting a deadline that does not allow the customer to effectively express its desire not to extend the contract.
  • The imposition of obligations to the client in order to carry out all its duties and considerations, even though the seller had not fulfilled his/hers.
  • Clauses involving the imposition of a disproportionately high compensation to the consumer and user that does not meet its obligations.
  • Clauses involving a condition whose realization depends solely on the will of the seller to ensure the compliance of the provisions, when a firm commitment is required on the part of the client.
  • The clauses providing the stipulation of the price at the time of delivery of the good or service, or those which give the seller the power to increase the agreed final price, when no objective reasons can be justified in both cases and without recognizing the right of the consumer to terminate the contract if the final price is higher than originally stipulated. This will be without prejudice to the adjustment of prices to an index, if those are legal and if there is an explicit mention to the description of the calculation of that price variation in the contract.
  • Price increases for accessories services, financing, deferments, surcharges, compensation or penalties that do not correspond to additional performances that may be accepted or rejected on a case by case basis, expressed with due clarity or separation.
  • The imposition of any withdrawal or restriction of the rights of consumers and users, or clauses that impose onerous or disproportionate obstacles to the exercise of the rights recognised to consumers in the contract.
  • The retention of amounts paid by the consumer and user due to resignation without considering a compensation for an equivalent amount if the seller renounces.
  • The imposition to the customer of additional goods and services or unsolicited accessories.
  • Forecast pacts accepting expressed submission to the Courts or Tribunals other than that corresponding to the consumer and user's place of residence, the place of performance of the obligation, or where it is located if the asset is an immovable property.

That some clauses are null does not mean that the contract is invalidated if it can exist without such clauses.

8. Automatic renewal

If the contract is of indefinite duration or automatically renewed, it should explicitly state the existence of a commitment of permanence or exclusive use of the services of a particular provider as well as the penalties in the event of cancellation of the service provision.

Clauses that establish periods of excessive duration or limitations which exclude or hinder the consumer's right to terminate the contract are prohibited. The consumer may exercise its right to terminate the contract in the same way it was agreed, without any penalty or onerous or disproportionate burden, such as the loss of sums paid in advance, charges of payment for services not effectively rendered, the unilateral execution of penal clauses that had been contractually fixed or the provision of compensations that do not correspond to the actual damage caused.

9. Delivery of the product

Unless otherwise agreed between the parties, the seller must deliver the order, at the latest, within 30 calendar days after the contract was executed. If the dealer does not fulfil its delivery obligations, the consumer and user will urge the employer to comply within a further period appropriate to the circumstances. If the dealer fails to deliver the goods within that additional period, the consumer and user shall be entitled to terminate the contract.

The above requirement will not apply if the employer has refused to deliver the goods or if the delivery period is essential in view of all the circumstances surrounding the drawing up of the contract, or when, before the contract is executed, consumers and users warn the employer that the delivery is essential before a certain date or on a specified date. In such cases, the consumer is entitled to terminate the contract immediately.

The products delivered must comply with the following criteria:

  • They must conform to the description given by the seller and possess the qualities presented to the client in the sample or model.
  • They must be suitable for the ordinary uses for which products of the same type are normally used.
  • They must fit any special use required by the client if the seller is aware at the moment of conclusion of the contract, provided that the seller has admitted that the product is suitable for such use.
  • They must present the usual quality and performance of a device of the same type that the client can reasonably expect, given the nature of the product and, where appropriate, public statements on the specific characteristics of the products made by the seller, in particular in advertising or labelling.

If the contracted good or service is not available, and only if the customer had been expressly informed of this possibility, the seller may provide, without any price increase, a good or service of similar characteristics that has the same or higher quality. In this case, the customer may exercise their right of withdrawal in the same way as if it was the good or service initially requested without being charged for the direct cost of returning.

10. Guarantees

The seller is obliged to deliver a product in conformity with the contract, taking responsibility of any conformity reclamation that may exist at the time of delivery.

The seller has to report the existence of a guarantee and will respond to failures that become apparent within a period of two years from the delivery. Delivery shall be understood to be made on the day indicated on the invoice or purchase ticket. With second-hand goods, the seller and the customer may agree on a shorter period, which may not be less than one year from the time of delivery. In the case of a lack of conformity that becomes apparent within six months after the product was delivered - new or second hand – it shall be deemed as already existing when the product was delivered, except this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

If the product is not in conformity with the contract, the customer may choose between demanding a reparation or replacement of the product, unless one of these two options is objectively impossible or disproportionate. From the moment the customer informs the seller on the option selected, both parties will comply with that decision. The customer decision is without prejudice to the cases where reparation or replacement fails to put the product in into conformity with the contract.

Any lack of conformity resulting from incorrect installation of the consumer goods shall be deemed to be equivalent to lack of conformity of the goods if installation forms part of the contract of sale of the goods and the goods were installed by the seller or under his responsibility. This shall apply equally if the product, intended to be installed by the consumer, is installed by the consumer and the incorrect installation is due to a shortcoming in the installation instructions.

The repair and replacement shall comply with the following rules:

  • To be provided for free to the client. This gratuity will include the necessary costs incurred in order to bring the lack of conformity of the product in the contract, especially shipping cost as well as costs related to labour and materials.
  • To be undertaken within a reasonable time and without a significant inconvenience to the customer and user, given the nature of the goods and the purpose they had for the client.
  • Guarantee time limits are suspended during reparation. That period will start at the time when the product is made available to the seller and will end with the delivery of the repaired product to the customer.
  • If once the repairs are completed and the product is delivered but it is still not in conformity with the contract, the consumer and user can request the replacement of the product - unless this option is disproportionate -, a price reduction or the termination of the contract.
  • The replacement suspends the warranty periods starting when that option is exercised and until the delivery of the new product is done.
  • If the replacement does not satisfy the conformity of the contract, the consumer and user may demand the seller to repair the product - unless this option results disproportionate -, a price reduction or the termination of the contract under the terms foreseen in this chapter.
  • The consumer and user cannot demand the replacement of non-fungible products, neither second hand product.

The price reduction and the termination of the contract shall apply, at the choice of the consumer, when neither the repair nor the replacement is possible, and in cases where it is not done in a reasonable period of time or with no significant inconveniences for the consumer and user. The termination of the contract does not apply if the lack of conformity is of minor importance.
The price reduction will be proportional to the difference between the value that the product had at the time of delivery had it been in conformity with the contract, and the value that the actual product had at the time of delivery.
The consumer can claim remedies directly against the manufacturer or the importer whenever it is impossible or disproportionate to claim remedies from the seller, e.g. where the seller has gone bankrupt or persistently refuses to deal with the problem.
With products of a lasting nature, the consumer and user is entitled to demand an adequate technical service and the availability of spare parts for a minimum period of five years from the date on which the production has stopped. It shall also be prohibited to increase prices of spare parts when applied to repairs and to charge for labour, transportation or visit with higher amounts than the estimated average costs in each sector, breaking down the bill with the various concepts. The price list of spare parts must be available to the public..

A product shall be defined as defective when it does not offer the security that could have been expected, considering all the circumstances and particularly its presentation, the reasonably foreseeable use and the time of entry into service. In any case, a product is defective if it does not provide the safety normally offered by other units of the same series. Producers will be responsible for the damage caused by a defect of the products manufactured or imported.

11. Card payment

When the purchase amount has been fraudulently or improperly charged using a payment card number, the cardholder shall demand the immediate cancellation of the charge. In that case, the corresponding debit and repayment note in the accounts of the seller and the customer cardholder will be made as soon as possible.

Nonetheless, if the purchase was actually made by the cardholder and the return demand was not a consequence of the exercise of the right of withdrawal; the buyer is bound to pay to the seller a compensation for damages incurred because of such cancellation.

When shopping online, the buyer must verify that the first letters of the address of the page are "https" so that the exchanged information is encrypted in order to prevent an attacker from deducing information.

12. Misleading advertising

A commercial practice shall be regarded as misleading if it contains false information and is therefore untruthful or in any way, including overall presentation, deceives or is likely to deceive the average consumer, even if the information is factually correct, in relation to one or more of the following elements, and in either case causes or is likely to cause him to take a transactional decision that he would not have taken otherwise:

  • The existence or nature of the product.
  • The main characteristics of the product, such as its availability, benefits, risks, execution, composition, accessories, after sale customer assistance and complaint handling, method and date of manufacture or provision, delivery, fitness for purpose, usage, quantity, specification, geographical or commercial origin or the results to be expected from its use, or the results and material features of tests or checks carried out on the product.
  • The after-sales service and complaint handling, and the place from where the after-sales service of the good or service is being offered in relation to the place of recruitment, or in relation to the language in which the service is provided.
  • The extent of the trader's commitments, the motives for the commercial practice and the nature of the sales process, any statement or symbol in relation to direct or indirect sponsorship or approval of the trader or the product.
  • The price or the manner in which the price is calculated, or the existence of a specific price advantage.
  • The need for a service or part, replacement or repair, and the modification of the price initially reported, unless there is a subsequent agreement between the parties to accept such amendments.
  • The nature, attributes and rights of the trader or its agent, such as his identity and assets, his qualifications, status, approval, affiliation or connection and ownership of industrial, commercial or intellectual property rights or its awards and distinctions.
  • The legal or conventional consumer rights or the risks s/he may face.

The omission or concealment of information shall be regarded as misleading when that information is needed by the average consumer to, according to the context, take an informed transactional decision and thereby causes or is likely to cause the average consumer to take a transactional decision that he would not have taken otherwise. The same applies if the information provided is unclear, unintelligible, ambiguous, not offered at the right time, or not given to identify the commercial intent of the practice, if not already apparent from the context.

Other commercial practices are also prohibited, including comparative advertising, which might create confusion; including the likelihood of association with any goods or services, trademarks, trade names or other distinguishing marks of a competitor, provided they are likely to affect the purchasing decision of consumers.

13. Deceptive practices

The attention of the consumer is drawn to certain prohibited practices that could encourage the user to buy a product or service. Some examples of these practices are:

  • Making an invitation to purchase products at a specified price if there are reasonable grounds for believing that the trader will not be able to offer for supply or to procure another trader to supply, those products or equivalent products at that price for a period that is, and in quantities that are reasonable having regard to the product and price offered (bait advertising).
  • Making an invitation to purchase products at a specified price and then refusing to show the advertised item to consumers, or refusing to take orders for it or deliver it within a reasonable time, or demonstrating a defective sample of it, with the intention of promoting a different product (bait and switch).
  • Using the expression “liquidation sale” or equivalent when the trader is not about to cease trading.
  • Claiming in a commercial practice to offer a competition or prize promotion without awarding the prizes described or a reasonable equivalent.
  • Describing a product as "gratis", "free", "without charge" or similar if the consumer has to pay anything other than the unavoidable cost of responding to the commercial practice and collecting or paying for delivery of the item.
  • Creating the false impression that the consumer has already won, will win, or will on doing a particular act win, a prize or other equivalent benefit, when in fact either there is no prize or other equivalent benefit, or taking any action in relation to claiming the prize or other equivalent benefit is subject to the consumer paying money or incurring a cost.
  • Falsely stating that the product will only be available for a very short time in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice.

14. Aggressive commercial practices

It is forbidden any behaviour that seeks to diminish significantly, by harassment, coercion, including the use of force, or undue influence, freedom of choice or consumer behaviour in relation to goods or services and, therefore, affects or may affect your purchase decision.

Some aspects that can identify aggressive practices are:

  • Nature or persistence (as unwanted and repeated proposals by email...)
  • The use of a language or insulting or threatening behaviour
  • Exploitation by the seller of any specific misfortune or circumstance of such gravity as to impair the discerning customer to influence their decision regarding the good or service
  • The existence of onerous or disproportionate non-contractual barriers imposed by the seller when the other party wishes to exercise legal or contractual rights, including any form of ending the contract or change of goods or services or supplier
  • Communication that any action would be taken that legally cannot be exercised.


Remember that if, for whatever reason, you change your mind after signing an Internet services or product contract, you can cancel the contract without penalty during the next fourteen natural days since its formalisation. You will find more information on this issue in the fifth section (“withdrawal”) in this page.

Take into account that, in order to have accurate information about your rights as users/consumers, you should check the Spanish legislation and the European legal framework.


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